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Multi-Vendor Marketplace Refund Policy

Welcome to One Halal Markeplace’s Refund Policy. We are committed to ensuring a fair and consistent refund process for all vendors and customers within our platform. This policy outlines the terms and conditions regarding refunds, exchanges, and returns for products sold by various vendors.

General Refund Guidelines:

1. Vendor Responsibility: Each vendor is responsible for managing their own refund and return policies. Customers are advised to review the specific refund policy of the vendor before making a purchase.
2. Vendor Contact: If a customer wishes to initiate a return or refund, they should first contact the vendor directly through the provided communication channels. Vendors will provide instructions on how to proceed with the return.
3. Vendor’s Discretion: Refund decisions are at the discretion of the individual vendor. Vendors have the right to determine eligibility for refunds based on their policies and the nature of the product.

Vendor Refund Policies:

1. Review Vendor Policies: Customers should carefully review the refund policies of the vendor before making a purchase. Vendors may have specific guidelines for returns, exchanges, and refunds.
2. Communication: Vendors should maintain open communication with customers regarding their refund policies, processing times, and any associated fees.

Exceptions:

1. Platform-Wide Issues: In cases where there is a platform-wide issue, such as technical glitches or incorrect charges, One Halal will coordinate refunds or rectifications as necessary.
2. Halal Compliance: Refunds for items that violate Halal compliance practices will be honored. Refer to our Halal Compliance Practices for more information.

Contact Us:

For inquiries, concerns, or assistance regarding refunds, exchanges, and returns within the multi-vendor marketplace, please reach out to our customer support team at [customer support email or phone number].

Please note that this refund policy is designed to provide a framework for the multi-vendor marketplace environment and may need to be adjusted to accommodate specific vendor policies and operational requirements.

Thank you for being part of One Halal Marketplace. We strive to provide a seamless and fair refund experience for all our vendors and customers.